Big Bazaar PROFIT CLUB card FAQ's

What is the criterion for being eligible for holding a Big Bazaar PROFIT CLUB membership card?
Membership into Big Bazaar PROFIT CLUB Card is voluntary, open to all individuals of & above 18 yrs of age with a valid mailing address in India
Where can I enroll for a Big Bazaar PROFIT CLUB membership card?
Prospective Big Bazaar PROFIT CLUB Members can enroll into the Program at selected FVRL outlets. Enrollment of prospective PROFIT CLUB Members can also be done through various other channels like Direct Sales Agents/Agencies etc duly appointed by FVRL from time to time.
How can I enroll myself for the Big Bazaar PROFIT CLUB Program to get its benefits?
Members can enroll into the Big Bazaar PROFIT CLUB Program by paying a one time registration fee of Rs. 100 (inclusive of taxes) and filling a registration form. It is the Big Bazaar PROFIT CLUB Members' responsibility to share the correct communication details with FVRL at the time of enrolling into the Program.
Can I shop and avail for Big Bazaar PROFIT CLUB Card benefits without the card?
No. The physical Big Bazaar PROFIT CLUB Card is mandatory for any transaction
Can I use multiple cards in a single bill transaction?
Customers can use only one Big Bazaar PROFIT CLUB card on a single Invoice
Do I need to pay Rs. 12,000 to avail for the Big Bazaar PROFIT CLUB card?
No. To become a Big Bazaar PROFIT CLUB member, you need to pay an amount of Rs. 10,000 which will be topped up on the card immediately. FVRL will add an amount of Rs. 2,000 at the time of card issuance which can be used in the last 2 months.
Which format stores can I use my Big Bazaar PROFIT CLUB card for shopping?
The Big Bazaar PROFIT CLUB Program is applicable only to customers shopping at FVRL Stores of BIG BAZAAR, FOOD BAZAAR or fbb – FASHION at Big Bazaar. FVRL can at any time without intimation to the Club add and / or delete Club Partners from such list. The same shall be updated on www.bigbazaarprofitclub.com.
Can I spend the entire amount on a single transaction immediately?
Members can only spend upto a maximum of Rs. 1,000 every calendar month for a period of 12 months.
Can I use the Big Bazaar PROFIT CLUB card for payment of any item from the store?
Big Bazaar PROFIT CLUB card will not be applicable on purchase from Navaras, Star & Sitara Salon & certain other categories. The list of such restrictions will be updated on www.bigbazaarprofitclub.com and can be modified from time to time
If I shop for less than Rs. 1,000 in a particular month, will the remaining unused amount for that month lapse?
Amount unused in a particular month will be carried forward to the next month with a maximum carry forward upto 18 months from enrolment into the Big Bazaar PROFIT CLUB program
What happens to the unused balance amount on my Big Bazaar PROFIT CLUB card after the validity period?
Amount unused after 18 months of the enrolment date will be refunded upon verification of the submission of after proper customer verification.
Can I get an exchange / return / refund of the merchandise purchased using Big Bazaar PROFIT CLUB card at store?
Any purchases made through Big Bazaar PROFIT CLUB card can be returned as per the stores exchange policy only through issuance of a credit note
How will the refund amount be calculated?
Refund amount will be amount deposited by member, less the amount utilized by the member and excluding the bonus amount of Rs. 2000/-which customer shall be entitled only on completion of program validity
What if someone else takes the refund for my card in my absence?
It is not possible for someone to take refund of your card in your absence as physical card or proof of identification is mandatory.
Can I get refund by calling at the Big Bazaar Call Centre?
You can block the card in Big Bazaar call center. However refund will be facilitated at the FVRL Outlets - Big Bazaar, Food Bazaar or fbb –Fashion at Big Bazaar in which program is applicable. In person visit to the outlet is mandatory
What happens if I lose my Big Bazaar PROFIT CLUB Card?
If any Big Bazaar PROFIT CLUB Member loses the PROFIT CLUB card, the member must inform FVRL’s Contact Center immediately or update on the website at www.bigbazaarprofitclub.com. Till such time the loss has been reported to FVRL, FVRL shall not be liable for any losses incurred by misuse of such PROFIT CLUB Card. A new PROFIT CLUB Card will be issued to such Member on request after blocking and cancellation of the old Card and after due and proper verification by FVRL. The fresh Profit Card will indicate a fresh Card number, however all other Profit Card Membership Account details and the Amount Balance will be transferred into the NEW card
In case of lost card would I get the New Card for Free?
A nominal fee of Rs. 100 will be charged for issuance of the new card to the member